Support

How do I cancel my subscription?

You can cancel your Wealthly Premium subscription at any time. The exact steps depend on where you originally subscribed:

• iOS (App Store): Settings → your name at top → Subscriptions → Wealthly → Cancel.
• Android (Google Play): Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → Wealthly → Cancel.
• Web: Email us at support@getwealthly.co.uk and we'll cancel from our end within one business day.

Your premium features will remain active until the end of your current billing period.

How do I delete my account?

Go to Profile in the App, then tap "Delete Account". This will permanently and irreversibly delete all your data, including assets, debts, valuation histories, and connected bank accounts. Please cancel your subscription first to avoid continued billing. If you only have a web account, email us at support@getwealthly.co.uk and we'll process the deletion within 30 days as required by UK GDPR.

Wealthly isn't loading or behaving as expected

A few things to try first:

• Force-close and reopen the app (swipe up from the home screen on iOS / recent apps on Android).
• Check you're on the latest version — open the App Store or Google Play and tap Update if available.
• Make sure you have an internet connection — Wealthly needs network access for property valuations, vehicle lookups, and authentication.
• Try restarting your phone.

If the issue persists, email support@getwealthly.co.uk with a description of what happened and a screenshot if you have one.

How accurate are property valuations?

Property valuations are estimates based on Land Registry data and the House Price Index. They reflect regional price movements for your property type since the last recorded sale. They are not formal valuations — actual values may differ due to property condition, extensions, renovations, and local market factors. You can always override the estimated value with your own.

How accurate are vehicle valuations?

Vehicle valuations use the DVLA to identify your car and apply a depreciation model to the manufacturer's list price. They provide a reasonable estimate but are not formal valuations. For an exact figure, services like CAP HPI or a professional valuation would be more precise.

Is my data secure?

Yes. Your data is stored in Google Cloud Firestore with encryption at rest and in transit. Firestore Security Rules ensure users can only access their own data. All server-side API calls are authenticated with Firebase Auth tokens. Biometric data (Face ID / Touch ID) never leaves your device. For full details, see our Privacy Policy.

Is Wealthly financial advice?

No. Wealthly provides general financial information and guidance only. All projections, forecasts, and valuations are illustrative and based on assumptions. You should seek independent professional advice before making financial decisions. For full details, see our Terms of Service.

How do I request my data or exercise my GDPR rights?

Email us at support@getwealthly.co.uk or our ICO-registered data protection contact james@templarsystems.com with your request. We will respond within one month as required by UK GDPR. You can also delete all your data directly through the App at any time.